Total Quality Management
At Simplicity, we aim to drive both growth and efficiencies through greater investment in staff development, developing a cultural direction for the workforce and introducing business improvement techniques that have helped make us one of the UK market leaders.
We recently set a goal for ‘zero wastage and zero errors across the entire business’. We recognised that to achieve our long-term ambitions, enhancements to the way in which we work were not only desirable but also essential. Therefore we have introduced Total Quality Management (TQM).
TQM is a management approach that originated in the 1950s and has steadily become more popular since the early 1980s. Total quality is a description of the culture, attitude and organisation of a company that strives to provide partners with products and services that satisfy their needs.
- Total – Means every person, every system, every process.
- Quality – Is defined by what the partner needs and wants, and is produced and delivered right first time every time.
- Management – Approach and processes that make this happen, to ensure involvement and continuous improvement.
We have focused on training 12 Total Quality Management (TQM) Facilitators who assume responsibility for improving the organisation’s processes by taking the Kaizen approach. Kaizen is the Japanese term for improving the workplace, which was popularised after World War Two and helped position Japan as the world’s biggest car manufacturer in the post-war era.
The return on investment has been almost immediate, with our staff reporting higher levels of satisfaction than they did before these initiatives were implemented.
We hope that the successful implementation of TQM will result in Simplicity becoming a more efficient and effective business, that is perfectly positioned to improve communication, increase productivity and higher levels of partner satisfaction.